themes

There’s no way we can get around it: the only constant in life is constant change. And that increasingly means that in our knowledge-based society we have to be alert and make information accessible and manageable in such a way that it remains workable and productive. However, there are always themes and trends identifiable in all of these changes. At PNA, we keep an eye on them. We give them names and make them comprehensible and workable for our clients.

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Making knowledge sustainable by identifying it, analyzing it, structuring it and storing it.

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A huge amount of knowledge is lost through such things as personnel turnover and retirement. But also in the case of product development and innovation where different domains of a company have to work together in a multidisciplinary environment, we can regularly conclude that knowledge is person-dependent and can be interpreted in a myriad of ways. And these knowledge-dependencies cost companies a considerable amount of money. So it’s a wise idea to be as independent of personnel as possible. Or to put it a better way, to be independent of the business-related and other information and knowledge that they possess. That they carry around in their heads. This can be done by applying smart knowledge management. By identifying, analyzing, structuring and storing the relevant information. And not just personal knowledge but also information that is hidden in systems or on paper. Organizations must make their knowledge capital accessible for everyone and prevent wastage. Only in this way can companies keep their finger on the pulse, maintain their lead and even grow.

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Compliancy: making regulations and legislation applicable in organizations

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Compliancy should not be an objective in itself but it does have a huge impact on business operations. Your organization wants to do what it does best and have space to innovate. But then the back-office has to be in order and possible complexity has to be reduced to the essence of the job.

Organizations like governments and NGOs base their work on a multitude of regulations and legislation. These regulations and legislation can change from day to day, which can impact many sides of business operations. By using a uniform method like cogNIAM® – that works on the basis of a Single Point of Truth – developments can be managed and monitored at one central location. After that, they roll out, with compliancy, to all aspects of the company and its employees, enabling them to always work in accordance with the current regulations and legislation. In short, it is possible to get regulations and legislation under control and to be able to trace changes by providing a clear overview. You could regard our work as adding commentaries to the law books. PNA’s method provides peace of mind, whereby organizations need focus only on the changes in regulations and legislation.

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Using standards to collaborate more efficiently and be more competitive

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Every company wants to set itself apart from its competitors but, at the same time, also be attractive for its consumers in terms of sales. Every sale has to provide a mutual benefit. So it’s essential for companies not to re-invent the wheel every time but to make their knowledge and technology interchangeable. This not only makes work more pleasant but also saves on costs. Certainly for organizations that work in chains (such as the Association of Water Boards, the Tax and Customs Administration, the Social Insurance Bank and Social Services) it is very important to connect to systems that already exist. Identical communication standards make exchanging data more uniform and, most of all, simpler. Optimizing processes saves time and allows costs to be better managed. PNA believes that optimization lies in standardizing business processes, knowledge and information wherever possible.  However, this standardization should not be a restraint. Standardization in a company and between organizations can allow the same (business) language to be spoken so that knowledge is not only captured but, most of all becomes exchangeable, giving a fresh impetus to cooperation.

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Increasing innovativeness and shortening time to market: optimal flexibility

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PNA believes that if information and knowledge are uniform in an organization and can be accessed, understood and applied by everyone, you can implement changes and innovate faster and less expensively. Only when your business model is flexible can the time to market (the time from product development to launch) be shortened and money saved.

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Business operations determine; information technology facilitates

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It has not just been about the systems for a long time now, but more particularly about the business operations behind them. IT is there to facilitate the business objectives, so it’s the business operations that determine IT and not the other way around. Unfortunately, this way of thinking and working is not yet universally applied. PNA has always focused on realizing such a vision.  It’s the basis of our philosophy regarding the place of IT in an organization. It’s the communication between demand and supply, and the gap between the two that has to be bridged. That can only be done by making knowledge explicit and ensuring that everyone speaks the same language.

For example, when organizations – certainly the larger ones – purchase a new IT system they should realize that this requires a lot of knowledge within the company. Not only must all the software requirements and wishes be identified and established, but the business objectives should also be clarified so that they can be linked to IT. It’s due to its uniform way of handling information that PNA excels in the systematic questioning of organizations and its accurate identification of needs and objectives. When it comes to IT tenders, PNA operates at the heart of the project, with an eye for detail and a clear vision on solutions through its disinterested advisory role. We require this pivotal role, allowing us to keep track of predictable projects and initiate changes.