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Primary business processes must always prevail in your organization. And that can be achieved through well-founded Business Process Management. The more accurately that business processes are identified, the more insight there is into how they function and the impact that changes have on them. In this respect, PNA advises using a standardized notation and method, simply because this enables everyone to identify business processes in the same way and process optimization can be put into effect. This returns control to the organization. It promotes customer-focused working and enables companies to once again focus on effectiveness and efficiency, as well as on innovation, flexibility and integration. With available supporting technology (software applications and apps) where necessary, of course.